Call Center Agent

Their responsibility is to answer calls from customers to receive their requests, answer questions and inquiries, explore problems and fix them, provide information, deal with complaints about the company's products or services, as well as arrange requests and divide them to the relevant branches with the organization of a budget allocated to this section.

 

Responsibilities:

● Answer ing incoming calls and answer customer emails

Managing and resolving customer complaints

● Selling products and placing customer orders in the computer system

Identify and escalate problems for supervisors

Providing product and service information to customers

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Find, identify and resolve customer complaints using appropriate software

Directing calls to appropriate resources

Document all contact information in accordance with standard operating procedures

Identify, document and alert trends in customer calls

● Follow-up customer calls when necessary

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● Call logs and full reports

Determining and dividing the budget according to the requirements of the section concerned

The full project management capability

● Follow-up on bicycle traffic

● Management of the employees of the Kol Center and the division of labor

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● Follow-up with the Marktink section

• Dividing Baghdad into areas

• Regulation and follow-up of financial management with accountants

 

Possibilities:

● Ability and knowledge in related computer applications

• At least 1-3 years experience in the call centre environment

Excellent data entry and writing skills

● Superior listening, verbal and written skills

The ability to handle a stressful situation appropriately

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